🧶 Are your pieces handmade?
Yes! Every piece is thoughtfully handmade with care and intention. Because of this, slight variations in texture and shape are normal and part of what makes each item unique.
🎨 Can I request a custom size or color?
Absolutely. We offer customization to suit your space and style. Just send an email to mila@ml-creation.com with your ideas, and we’ll be happy to discuss options, pricing, and timelines.
🏡 Do you work with interior designers?
Yes, we love collaborating with interior designers on custom projects, whether for residential or commercial spaces. If you’re sourcing unique fiber art for a client, please reach out—we’re happy to offer tailored solutions, mood-board matching, and special pricing for professionals.
⏳ How long will it take to receive my order?
Processing time is typically 3–7 business days for ready-made items. Custom pieces may take longer depending on complexity. Shipping times vary by location—see our Shipping & Returns page for details.
🌍 Do you ship internationally?
Yes, we ship within France, across Europe, and to selected international destinations. Shipping fees and delivery times will be calculated at checkout.
📦 Do you accept returns or exchanges?
Due to the handmade and custom nature of our work, we do not accept returns or exchanges unless an item arrives damaged. If there’s an issue with your order, please contact us within 7 days of delivery at mila@ml-creation.com.
🎁 Do you offer gift wrapping?
Yes! If you’re ordering a gift, we’re happy to wrap your item and include a note. Just let us know in the order notes or via email.
❓Still have questions?
We’re here to help! Feel free to email us at mila@ml-creation.com and we’ll get back to you as soon as possible.